Q1. What types of products does Office Empire offer?

Office Empire is Pakistan's premier destination for premium workspace and home furniture. We offer an extensive range of imported and locally manufactured products, including executive office chairs, office tables, office sets, sofa sets, visitor chairs, recliner chairs, center tables, and decorative pieces — all curated for style, durability, and functionality.

Q2. Does Office Empire sell both imported and locally manufactured products?

Yes! Office Empire takes pride in offering the best of both worlds. Our collection includes high-end imported furniture as well as locally manufactured products of the highest quality. Whether you are looking for a premium imported executive chair or a budget-friendly locally crafted office table, we have the right option for every need and budget.

Q3. Do imported products come with a warranty?

Absolutely. All imported products sold at Office Empire come with a 1-Year Service Warranty, ensuring your investment is fully protected. Our after-sales team is always available to assist you in the unlikely event of any manufacturing defect or service-related issue.

Q4. Can I visit a physical showroom before purchasing?

Yes! We warmly welcome you to visit our flagship showrooms, where over 600+ executive office tables and a vast range of furniture pieces are on display. Our trained staff will guide you to find the perfect fit for your workspace.

📍 Branch 1: Golra Furniture Market, H-13, Islamabad
📍 Branch 2: Opp. Shell Pump, Shamsabad Murree Road, Rawalpindi
📍 Branch 3: Office Empire, Shop No. 2, Makkah Plaza, Shamsabad, Main Murree Road, Rawalpindi.

Q5. Can I customize furniture according to my own design?

Yes! Office Empire proudly offers customization services on locally manufactured products. You can share your own design concepts for sofas, tables, center tables, chairs, and more — and our skilled craftsmen will bring your vision to life with precision and quality.

Q6. Can I place a bulk/corporate order?

Absolutely. Office Empire welcomes bulk and corporate orders. Bulk purchases are processed based on current stock availability. For large-scale requirements or corporate inquiries, we recommend reaching out to our Customer Service team in advance so we can plan the order accordingly.

Q7. Do you deliver all over Pakistan?

Yes! Office Empire delivers nationwide across Pakistan, including Islamabad, Rawalpindi, Lahore, Karachi, and all major cities. We ensure your order is delivered safely and efficiently, no matter where you are located.

Q8. Is delivery free?

Office Empire offers free delivery within Rawalpindi and Islamabad. Delivery charges for other cities may vary depending on the product size, weight, and destination. Our team will communicate delivery costs at the time of order confirmation.

Q9. What is the delivery procedure for orders outside Islamabad/Rawalpindi (Out-of-City)?

For all deliveries outside the Twin Cities, customers are required to make a 100% advance payment before the order is dispatched. This ensures a smooth, secure, and timely delivery experience for all out-of-city customers.

Q10. How can I track my order?

Once your order has been dispatched, an auto-generated consignment number will be shared directly to your registered phone number. You can use this number to track your order in real time on the respective courier partner's web portal.

Q11. What is the maximum order value for Cash on Delivery (COD)?

The maximum order value eligible for Cash on Delivery (COD) is PKR 50,000. For orders exceeding this amount, a 50% advance payment is required before the order is processed and dispatched.

Q12. What should I do if I receive a damaged or broken product?

Office Empire uses premium-grade, industry-standard packaging materials to ensure every product arrives in perfect condition. However, in the rare event that you receive a damaged item, please register your complaint within 24 hours of delivery by contacting our Customer Support team with photographic evidence. Complaints raised after this window may not be entertained.

Q13. What if I receive the wrong product?

We sincerely apologize for any such inconvenience. In the event that you receive an incorrect product, Office Empire will bear all shipping charges for the return and re-dispatch. Please contact our Customer Service Representative immediately with your order details and images of the product received.

Q14. What if a product I want is out of stock?

If your desired product is currently out of stock, simply click the "Notify Me" button on the product page — you'll receive an automatic update as soon as it becomes available. Alternatively, you can contact our CSR team directly for information on expected restocking timelines.

Q15. How do I exchange a product?

Exchanges are accepted on eligible products (excluding imported, customized, and sale items). To initiate an exchange:

1. Send the product back to Office Empire in its original, unused condition.
2. Our team will inspect and verify the received item.
3. Your newly selected product will be dispatched promptly.

Please note that all delivery charges for the return and re-dispatch are borne by the customer.

Q16. How do I claim a refund?

Refunds are available on select eligible products only. Please note that imported products, customized/made-to-order items, and products purchased on sale are strictly non-refundable and non-exchangeable. For refund eligibility on other items, please contact our support team within the applicable window.

Q17. Are sale items refundable or exchangeable?

No. Items purchased during a sale or promotional event are final sale — they cannot be returned, exchanged, or refunded under any circumstances. We encourage customers to review product details carefully before purchasing discounted items.

Q18. Does Office Empire offer interior or architectural design services?

While Office Empire does not offer formal architectural services, our highly experienced in-store team is well-equipped to guide you with layout suggestions, furniture placement advice, and design recommendations to help create the perfect workspace or home setup.

Q19. How can I contact Office Empire's Customer Support?

Our Customer Service team is always ready to assist you.

• 📧 Email: support@officeempire.pk
• 💬 WhatsApp: +92 311 3406539
• 📞 Phone: +92 310 5480461
• ☎️ UAN: 0311-2222203

Q20. Why should I choose Office Empire?

Office Empire is trusted by Pakistan's leading professionals, including executives from the National Bank of Pakistan, Askari Bank, and the Lahore High Court. We combine premium quality, competitive pricing, nationwide delivery, and dedicated after-sales support to offer an unmatched furniture shopping experience in Pakistan.