Refund & Exchange Policy
- Imported products that are in the display can be refunded or exchanged within 24 hours of delivery, however transportation charges back to the outlet will be handled by the customer, and the product should be in the same condition as delivered
- Any imported product that has been dispatched from the warehouse and assembled especially for the client will not be refunded or exchanged.
- Service warranty is available for imported products, while imported products bear no guarantee yet for customer satisfaction references can be provided from prior clients/users of the same products.
2. Local Products
- Local products can be refunded within 24 hours of delivery. Within the city without hesitation. Although the product should be in the same condition as delivered & transport charges will be handled by the customer.
- Local products within the city can be exchanged without any deduction within 48 hours of Delivery, If the product is not damaged and the transportation charges will be bared by the customer.
- Local products delivered out of the city can be changed within 48 hours of delivery, but the safe transportation of the product will be the responsibility of the customer
*Note: This policy only applies to the Existing models/colors available in the outlet; if any product is customized by the client, it will not be eligible for a refund or exchange policy.